How can we help you?

Log in to your student portal and press the join button on your class. Everything for your classes is in the portal. If you cannot log in, message us on WhatsApp.

Message us on WhatsApp or use your portal at least 24 hours before the class. The class is moved, not lost (up to 3 rescheduled classes a month).

Classes missed without 24 hours’ notice are not refunded, though the teacher may be able to make them up.

Yes. Tell us on WhatsApp and we change the teacher at no cost.

Yes. Message us with the course or times you want and we will update your schedule.

Go to the student login page and sign in with the details we sent you. If you cannot sign in, message us on WhatsApp.

By card (Visa, Mastercard, American Express), Apple Pay, Google Pay or PayPal. Payments are processed securely by Stripe and PayPal.

Move up or down any time from your portal or on WhatsApp. The change starts from your next billing month.

The discount is 10% for 3 children and 15% for 4 or more. Message us with your children’s details and we will apply it.

If you are not happy within your first 30 days, contact us and we refund your subscription in full.

Check that Zoom has permission to use your microphone and camera, that you are not muted, and that the right microphone and camera are selected in Zoom’s settings.

Move closer to your Wi-Fi router, close other apps and videos, or turn off your camera for a moment. Restarting Zoom often helps.

Install or update the free Zoom app, then log in to your portal and press the join button again.

Message us on WhatsApp straight away so we can tell your teacher and help you join.

You get a progress report every month showing what was covered and what comes next, and you can see the lessons in the learning portal.

Yes. Parents of younger children are welcome to sit nearby during the class.

A few minutes of revision on most days helps children remember what they learned. Ask the teacher what to practise.