FAQ

Frequently asked questions

Answers about our classes, teachers, prices and the free class. Can’t find yours? Contact us or message us on WhatsApp.

Getting started

How does the free class work?

Fill in the short booking form. An advisor contacts you on WhatsApp to confirm the details and the time. You then meet your Al-Azhar teacher on Zoom for 30 minutes. The teacher checks the level and suggests the right course. No credit card is needed, and you only pay if you decide to continue.

What do I need for the classes?

A laptop, tablet or phone with a camera and microphone, and the free Zoom app. Your learning portal opens in any web browser, so there is nothing else to install.

How quickly can we start?

Most students meet their teacher within 24–48 hours of booking.

Do I need to know Arabic or any Quran first?

No. Students start anywhere from the very first Arabic letter to advanced Tajweed and Hifz. The teacher places you at the right level in the free class.

Teachers

Who are the teachers?

Every teacher is from Egypt and graduated from Al-Azhar. Arabic is their mother tongue, they teach in clear English, and many of our Quran teachers hold an Ijazah in recitation. See how we choose our teachers.

Can my daughter have a female teacher?

Yes. We have more than 200 female teachers. Mention it when you book and we will match your daughter with one.

Can I choose the teacher?

An advisor matches you with a teacher based on age, level, goals, schedule and whether you prefer a male or female teacher. Tell us any other preferences when you book.

What if the teacher is not the right fit?

Tell us and we change the teacher at no cost.

Classes and scheduling

When are the classes?

Any time of day, in any time zone. You choose the days and times that suit you.

How long is each class?

30 or 60 minutes. Most children start with 30-minute classes.

How many classes a week?

From 2 to 5 classes a week. We start at 2 a week so children remember what they learn.

What if we miss a class?

Reschedule with at least 24 hours’ notice and the class is moved, not lost (up to 3 rescheduled classes a month). Classes missed without notice are not refunded, though the teacher may be able to make them up.

Pricing and payment

How much do the classes cost?

From $5 for a 30-minute class and $10 for a 60-minute class. For example, 2 classes a week of 30 minutes is $40 a month. Prices are also available in GBP, EUR, CAD and AUD. See full pricing.

Is there a family discount?

Yes. 10% off for 3 children and 15% off for 4 or more. Each child can take a different course and the discount still applies.

Is there a discount for paying yearly?

Yes. Pay for a year and you get one month free, so 12 months for the price of 11. Message us to set it up.

How can I pay?

By card (Visa, Mastercard, American Express), Apple Pay, Google Pay or PayPal. Payments are processed securely by Stripe and PayPal.

How does the 30-day money-back guarantee work?

If you are not happy within your first 30 days, contact us and we refund your subscription in full.

Are there setup fees or hidden costs?

No. There are no setup or registration fees. You pay the monthly price you see, and your first class is free.

Can I change my plan later?

Yes. Move up or down any time from your portal or on WhatsApp. The change starts from your next billing month.

Courses and curriculum

Which courses do you offer?

12 live 1-on-1 courses: Quran for kids and adults, Quran for sisters, Noorani Qaida, Tajweed, Hifz, Qira’at, Tafseer, Arabic, Islamic Studies for kids and adults, and a New Muslim course. See all courses.

Can I take two courses or change course?

Yes. You can split your classes between two courses, for example Quran and Arabic, in the same plan, or move to another course at any time.

Do you use your own books?

Yes. We wrote our own illustrated books for Arabic, Islamic Studies and Tajweed, and our teachers use them in every class. All 43 books are included free with the subscription, and enrolled students can download them. Akhlaq Level 1 and 2 are free for every family, even without a subscription. See the curriculum.

Are the books free with the subscription, and can we download them?

Yes. All 43 curriculum books are included in the subscription at no extra cost, and enrolled students can download them to use at home between classes. Akhlaq Level 1 and 2 are free for every family, even without a subscription.

Can I study for an Ijazah?

Many of our Quran teachers hold an Ijazah. If you want to work towards one, mention it when you book and we will match you with an Ijazah teacher.

Kids

From what age can children start?

From age 4. Young children start with short, interactive 30-minute classes.

Are the teachers good with children?

Yes. Our kids’ teachers are trained to teach children and keep the classes short, patient and engaging.

How do I follow my child’s progress?

You get a progress report every month showing what was covered and what comes next, and you can see the lessons in the learning portal.

Can I sit in on my child’s classes?

Yes. Parents of younger children are welcome to sit nearby during the class.