Refund Policy

30-Day Money-Back Guarantee

We are confident in the quality of our teachers and services. That’s why we offer a 30-day money-back guarantee for all new subscribers. If you are not satisfied with our service within your first 30 days of subscription, you may request a full refund of your payment. No questions asked.

How to Request a Refund

To request a refund within your first 30 days:

• Contact us via WhatsApp at +20 10 2234 6446 or email info@super-muslim.com
• State that you would like to use the 30-day money-back guarantee
• We will process your refund within 5-10 business days
• Refunds are issued to your original payment method (Stripe or PayPal)

Refunds After 30 Days

After your initial 30 days, refunds are handled on a case-by-case basis. We do not provide refunds for:

• Classes already taken in the current billing period
• Subscriptions that have been active for more than 30 days
• Missed classes due to student no-shows without notice

However, if there are exceptional circumstances (extended illness, technical issues on our end, etc.), please contact us. We aim to be fair and reasonable in resolving any concerns.

Cancellation vs Refund

Cancellation: You can cancel your subscription anytime to stop future billing. You retain access to classes until the end of your current billing period.

Refund: A refund returns money you have already paid. Available within 30 days of initial subscription.

Class Credits

If you need to pause your subscription for legitimate reasons (travel, illness, family emergency), we may offer class credits or subscription pauses instead of refunds. Contact our team to discuss your situation.

Teacher Issues

If you are unhappy with your assigned teacher, we will switch you to a different teacher at no additional cost. This is not subject to refund. We resolve teacher-fit issues by re-matching, not refunding.

Family/Sibling Plans

Refunds for family plans are calculated based on the discounted rate paid. If you cancel one student’s enrollment in a family plan, the remaining students may have their discount adjusted accordingly.

Processing Time

Approved refunds are processed within 5-10 business days. Depending on your bank or payment provider, the actual deposit may take an additional 3-5 business days to appear in your account.

Disputes

If you have a billing dispute, please contact us first before requesting a chargeback from your bank. We are committed to resolving issues quickly and fairly. Chargebacks may result in account suspension and complicate future use of our services.