Please take a moment to carefully read through these Terms and contact us if you have any questions.
If you decide to enroll in our Online Courses, you agree to be legally bound by these Terms.
Payment Method
We offer easy and secure online payment methods like PayPal, Stripe, Credit Cards, or Bank Transfers.
Monthly Recurring Subscription payments will be made ahead of time and renewed on the same day each month.
Any cancellations, pauses, or alterations to the plan will be accommodated with a full refund guarantee.
Refund Policy
- If you are unsatisfied or wish to discontinue classes at any point in the month, we will fully refund any unused sessions. Please contact us via email at info@super-muslim.com, through our live chat, or on WhatsApp. at least two to three days before your intended stopping date.
- If the monthly study hours have not been fulfilled, please arrange make-up sessions with your teacher as soon as possible or you will receive a refund for the unused classes.
Can I change my study plan later?
For the Manual Monthly Subscription, you can adjust the number of classes in your package at any time, but you must notify us via email at info@super-muslim.com, through our Live Chat, or on WhatsApp. at least two days before the end of the current month and before the start of the next month to avoid cancellation of your package with no refund.
For Automatic Monthly Subscription, you may also modify your package by informing email at info@super-muslim.com, through our Live Chat, or on WhatsApp. at least two days before the day of registration, otherwise, your existing package will be canceled without a refund.
Make-up Classes
- In the event of a cancellation or rescheduling of a class, prior notification given at least 3 hours before the class time is required to be entitled to a maximum of two make-up classes per month, barring any emergency.
- If a student plans to take a holiday, they must inform their teacher or our support team via email at info@super-muslim.com, through our Live Chat, or on WhatsApp.
- If a student misses a class without giving prior notice to the teacher no less than 3 hours beforehand, make-up classes will not be granted except in cases of emergency.
- In the case where a tutor cancels the class due to an emergency, they must inform their student, and the class will be rescheduled for another day.
Number of Monthly Classes/Hours
- The exact number of classes and hours per month will be determined upon enrollment. Should you wish to adjust the number of classes/hours, please contact us, email at info@super-muslim.com, through our Live Chat, or on WhatsApp.
- Please be aware that any additional classes exceeding the pre-agreed amount will be canceled.
- For example, if you have agreed to four classes per month on Saturdays, and there are five weekends in a month, the fifth class will be canceled or rescheduled as a make-up lesson to cover any lessons that have been missed.
Public Holidays
As per the Islamic Calendar, Muslims have two major holidays:
- Eid Al-Fitr for 3 days
- Eid Al-Adha for 4
– No Make-up Classes will be offered instead of these holidays.
Quarterly Progress Report
Parents of students aged 16 and under will be presented with a quarterly progress report which summarizes the progress made by their child over the past 3 months. This report provides an opportunity for parents to assess their child’s development.
Male/Female Students
Boys aged 12 and under can be taught by either male or female teachers, depending on the parents’ wishes. The same holds for girls of the same age. Parents have the choice to select either a male or female educator for their child.
Evaluation & Feedback
To enhance our offerings, we seek feedback from our students after they have studied with us for a certain period. This helps us to improve the student experience and optimize our services.
Learning Environment
We guarantee an enriching and comfortable learning atmosphere for those we tutor. Our tutors are always eager to help and can be accessed at any time of day. Students can benefit from a collaborative and stress-free learning environment.
Quality Control
The quality of education is closely monitored to ensure high standards are being maintained, which includes tracking student attendance and discipline, providing regular teacher training opportunities, obtaining student feedback, and carrying out regular assessments.
Rating and Feedback
Our Support team will reach out to you with a survey following your lessons, inquiring about your experience. Any opinions are appreciated as they help us to ensure our services are of the highest quality. We value your input!
Teachers Punctuality
If a teacher is delayed in arriving to class, students and/or parents should contact the teacher directly. If no response is received, they can then email admin@super-muslim.com to report the incident. All missed time or classes must be made up by the teacher. If the teacher is repeatedly late or missing class, please email admin@super-muslim.com to report this incident.
Special Packages
For those who qualify, special packages are available to make our services more affordable. Orphans can take advantage of a 50% discount or receive the services for free, while low-income families can also access reduced rates.
Studying only at the Academy
Students may not receive tutoring outside of the Academy. Any additional courses or make-up classes must be taken within the walls of the Academy. This ensures that the integrity and quality of the Academy’s educational program is maintained.
Dress Code
Students are expected to adhere to a dress code that is both appropriate and respectful for the Quran Classes. Modest attire should be always worn.
Leaving the Academy
If students wish to discontinue their course, they can get in touch with our Support Team by emailing info@super-muslim.com, through our Live Chat, or on WhatsApp. It is recommended that students speak with staff or tutors at least two days before they depart from the Academy.
Confidentiality
The security of student data is our priority, and we believe that private information between the student and the tutor should remain confidential.
Privacy
Protecting your personal data is a priority for us. We take the protection of customer information extremely seriously, and all details collected remain strictly confidential.
What kind of personal information do we collect?
We may collect a variety of personal information when you interact with us and our Course, including but not limited to your profile data (e.g. courses taken, preferences, feedback, and survey responses) and usage data (e.g. how you use our website). When you make a payment, we may also collect identifiable information such as your name, date of birth, and gender, as well as contact details such as your mailing address, email address, and phone number.
Why do we collect information?
We gather your data to enhance our offerings, establish accounts on our platform, and as part of educational initiatives. All information you provide us is used for these purposes only.
How do we keep your information secure?
To ensure the safety and security of our users’ data, we employ the use of Secure Sockets Layer (SSL) certificates to protect their personal information from any malicious access or misuse.
Retention of Data
We retain a student’s information for one year after account deactivation. Afterward, their personal data is permanently deleted for privacy. During this time, data is securely stored and only accessible for necessary purposes. Post-deletion, reactivation requires a new account, as all data will be unrecoverable.
Contact Us
info@super-muslim.com / WhatsApp Icon.